Terms of sale

General terms and conditions of sale


PREAMBLE

These terms and conditions of sale (hereinafter the "Terms and Conditions" or "GCS") apply to all purchases made by an individual (hereinafter the "CUSTOMER") on the website https://silkbiotic. com/ (hereinafter the "SITE") from BENU BLANC, a simplified joint stock company with a share capital of 15,250 euros, registered with the Grenoble Trade and Companies Register under number 848 365 912, located at 1 chemin du Tracollet - 38113 Veurey Voroize, France, Tel: +33 (0)6 09 54 09 68 (hereinafter "BENU BLANC").

These General Terms and Conditions govern the sale and delivery of products ordered from SILKBIOTIC via the SITE.

They are accessible and printable at any time via a hypertext link available on the SITE's home page.

IMPORTANT

Any order placed on the SITE implies the CUSTOMER's unreserved acceptance of these terms and conditions of sale.

Article 1. Definitions

The terms used below have the following meanings in these General Terms and Conditions:

  • "BOUTIQUES": refers to points of sale (e.g. concept stores, department store stands).
  • "CUSTOMER": refers to SILKBIOTIC's co-contractor, who warrants that he/she is a consumer as defined by French law and jurisprudence. As such, it is expressly stipulated that this CLIENT is acting outside of any usual or commercial activity.
  • "ORDER": refers to the purchase of Products by a CUSTOMER from SILKBIOTIC.
  • "ACCOUNT": refers to all data provided by the CLIENT, hosted on the SITE. The ACCOUNT is accessed via the CUSTOMER'S IDENTIFIERS, which allow access to the CUSTOMER'S PERSONAL AREA.
  • "PERSONAL AREA": refers to the space dedicated to the CLIENT associated with his or her ACCOUNT, which enables the CLIENT to manage all ORDERS placed via the SITE.
  • "IDENTIFIER": refers to the e-mail address and password chosen by the CLIENT, required to access his/her ACCOUNT on the SITE.
  • "DELIVERY": refers to the first presentation of the products ordered by the CLIENT at the delivery address indicated at the time of the ORDER.
  • "TERRITORY": means mainland France, Monaco, Corsica, Switzerland, and all countries in the euro zone, i.e. Austria, Belgium, Cyprus, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain.

Article 2. Subject

These Terms and Conditions govern the sale of products via the SITE. The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers. Professionals may contact SILKBIOTIC's sales department for specific contractual terms and conditions.

The CUSTOMER is expressly informed that these General Terms and Conditions are not applicable to the purchase of products in the SHOP. The contractual conditions dedicated to the sale of products in the SHOP can be consulted in the SHOP.

Article 3. Acceptance of terms and conditions

The CUSTOMER undertakes to carefully read and accept the present General Terms and Conditions before proceeding with the payment of an ORDER for products.

The present General Terms and Conditions are referenced at the bottom of each SITE page by means of a link and must be consulted and expressly accepted before placing an ORDER. The CUSTOMER is invited to carefully read, download and print the General Terms and Conditions and to keep a copy.

SILKBIOTIC advises the CUSTOMER to read the General Terms and Conditions with each new ORDER, as the latest version of said Terms and Conditions shall apply to all new ORDERS of products.

By clicking on the "Order" button to place an ORDER, the CUSTOMER acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.

Article 4. Registration on the site

In order to purchase a product, the CLIENT must be at least 18 years of age and have legal capacity or, if a minor, be able to justify the agreement of his/her legal representatives.

Registration on the SITE is free of charge.

Article 4.1. Time of registration

In order to place an order, the CLIENT is invited to register on the SITE, i.e. to create an ACCOUNT.

All CUSTOMERS have the option of registering when they first visit the SITE.

In any case, they must register at the latest when validating their ORDER.

Article 4.2. Registration procedure

To open an ACCOUNT, the CLIENT must :

- Fill in the form provided for this purpose and provide all the required information, in particular their surname, first name and e-mail address. The sign (*) indicates the mandatory fields that must be filled in for SILKBIOTIC to process the CLIENT's registration.

- Choose IDENTIFIERS, i.e. an e-mail address and a password that can be changed at any time. We recommend that you change your password regularly.

Any incomplete registration will not be validated, which the CLIENT acknowledges and accepts.

The information provided by the CUSTOMER to SILKBIOTIC at the time of registration must be complete, accurate and up-to-date. SILKBIOTIC reserves the right to ask the CLIENT to confirm, by any appropriate means, its identity, eligibility and the information provided.